Festival Frequencies — Privacy Policy
Effective Date: May 14, 2026
Festival Frequencies (“Festival Frequencies,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us across our events, websites, digital experiences, online communities, ticketing systems, merchandise platforms, and media channels (collectively, the “Services”).
This Privacy Policy explains how we collect, use, share, store, and protect your information when you interact with Festival Frequencies online or in person.
By using our Services, attending our events, purchasing tickets or merchandise, subscribing to communications, or participating in our community experiences, you agree to the practices described in this Privacy Policy.
1. The Spirit Behind Our Privacy Commitment
Festival Frequencies was built to create spaces rooted in music, creativity, freedom of expression, connection, and community.
We believe your personal information deserves the same respect and intentional care as the experiences we create. Our goal is to maintain transparency, protect your data responsibly, and provide you with meaningful control over your information.
2. Information We Collect
Depending on how you interact with Festival Frequencies, we may collect the following categories of information.
Personal Information
Information you voluntarily provide may include:
- Full name
- Email address
- Phone number
- Billing and shipping information
- Account login credentials
- Social media handles
- Date of birth
- Event registration details
- Survey responses
- Vendor, artist, or collaborator application information
Transaction & Purchase Information
When you purchase tickets, merchandise, memberships, or experiences, we may collect:
- Payment confirmation details
- Transaction history
- Order records
- Purchase preferences
- Ticketing information
Payment processing is handled securely through trusted third-party providers. Festival Frequencies does not store full credit card information on our servers.
Device & Technical Information
When you visit our websites or platforms, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral links
- Pages visited
- Time spent on pages
- Click activity
- Geographic region
- Cookies and analytics data
This helps us improve user experience, platform performance, security, and event engagement.
Event & Media Information
At Festival Frequencies events, we may capture:
- Photos
- Videos
- Livestream footage
- Crowd imagery
- Audience interactions
- Social content shared publicly with our brand tags or hashtags
These materials may be used for promotional, archival, editorial, documentary, creative, or marketing purposes.
3. How We Use Your Information
We may use collected information to:
- Provide and improve our Services
- Process ticket purchases and transactions
- Deliver event information and updates
- Send newsletters, promotions, and announcements
- Personalize user experiences
- Respond to customer support inquiries
- Improve website functionality and security
- Analyze audience engagement and trends
- Prevent fraud or unauthorized activity
- Manage memberships, applications, or partnerships
- Promote Festival Frequencies events, experiences, and media
We may also use aggregated or anonymized data for operational analysis and business development.
4. Marketing Communications
If you subscribe to Festival Frequencies communications, you may receive:
- Event announcements
- Festival updates
- Exclusive experiences
- Artist news
- Merchandise releases
- Community updates
- Promotions and giveaways
- Curated music and media content
You may unsubscribe from marketing emails at any time using the unsubscribe link included in communications.
Even after opting out of marketing, we may still send transactional or operational messages related to purchases, accounts, or event participation.
5. Cookies & Tracking Technologies
Festival Frequencies may use cookies, pixels, analytics tools, and similar technologies to:
- Remember user preferences
- Improve site performance
- Analyze traffic patterns
- Measure marketing effectiveness
- Enhance personalization
- Support advertising campaigns
Third-party services such as analytics providers, advertising platforms, ticketing systems, embedded media, or social media integrations may also use cookies or tracking technologies.
You can control cookies through your browser settings; however, disabling certain cookies may affect site functionality.
6. Social Media & Public Interactions
Festival Frequencies communities thrive through online engagement and shared experiences.
If you:
- Tag our brand
- Use our hashtags
- Submit content
- Engage publicly with our channels
- Participate in community discussions
your content may be reposted, featured, or highlighted across Festival Frequencies media channels.
Please avoid sharing sensitive personal information in public community spaces.
7. Sharing of Information
Festival Frequencies does not sell your personal information to third parties.
We may share information with trusted service providers and operational partners involved in:
- Ticketing
- Payment processing
- Email delivery
- Merchandise fulfillment
- Website hosting
- Analytics
- Security
- Marketing support
- Event production
These partners are permitted to use information only as necessary to provide services on our behalf.
We may also disclose information:
- To comply with legal obligations
- To enforce our Terms & Conditions
- To protect rights, safety, or security
- During business restructuring, acquisition, or organizational transition
8. Data Security
Festival Frequencies uses commercially reasonable safeguards designed to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.
While we strive to maintain secure systems, no method of digital transmission or storage can be guaranteed completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and devices.
9. Third-Party Services & External Links
Our Services may contain links to third-party platforms, including:
- Ticketing providers
- Payment processors
- Social media networks
- Streaming services
- Sponsors
- Vendor websites
- External applications
Festival Frequencies is not responsible for the privacy practices or content of third-party services.
We encourage users to review the privacy policies of external platforms before interacting with them.
10. Children's Privacy
Festival Frequencies does not knowingly collect personal information from children under the age required by applicable law without appropriate consent.
If we become aware that information has been collected improperly from a minor, we may take steps to remove such data.
11. Your Rights & Choices
Depending on your location and applicable laws, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of data
- Opt out of marketing communications
- Restrict certain processing activities
- Request a copy of stored information
To submit a privacy-related request, contact us using the information provided below.
12. California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, including rights related to:
- Access to collected personal information
- Deletion requests
- Correction requests
- Disclosure categories
- Limiting certain uses of personal data
Festival Frequencies does not knowingly sell personal information as defined by applicable California privacy laws.
13. International Users
Festival Frequencies may operate globally through digital platforms, events, collaborations, and media distribution.
By using the Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your location.
14. Retention of Information
We retain information only for as long as reasonably necessary to:
- Operate our Services
- Fulfill legal obligations
- Resolve disputes
- Maintain business records
- Support operational and security needs
Retention periods may vary depending on the type of information involved.
15. Changes to This Privacy Policy
Festival Frequencies may update this Privacy Policy periodically to reflect operational, legal, or technological changes.
Updated versions will be posted on this page with a revised Effective Date.
Continued use of the Services after updates are posted constitutes acceptance of the revised policy.
16. Contact Us
For questions regarding this Privacy Policy, data requests, partnerships, or privacy-related concerns, please contact:
Festival Frequencies
Website: Festival Frequencies
Email: Use Contact Form
Final Note
Festival Frequencies exists to bring people together through music, art, movement, and shared experience. Whether you connect with us online, under festival lights, beneath lasers and sound systems, or through our digital community, we are committed to protecting your information with integrity, transparency, and respect for the culture we are building together.